About this course

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Welcome to the Information for Wellbeing course.

Watch this video to hear North Ayrshire Libraries' feedback on the value of this course.

This course is funded by the Scottish Library and Information Council (SLIC) and the Scottish Government Self-Management and Health Literacy team. It is supported jointly by the Scottish Library and Information Council (SLIC), the ALLIANCE, and the Digital Health & Care Innovation Centre (DHI). 

The course is a key deliverable from the Collective Force for Health and Wellbeing Action Plan. This plan aims to deliver library-led partnerships with the third sector, health and social care, to make libraries the “go-to” physical and virtual space for their communities to access health and wellbeing information, health literacy support and to get support in therapeutic use of reading.

This  course aims to build the skills and confidence of library and third sector staff in facilitating health literacy and reading for wellbeing, face to face and through remote technology. It  brings together three key elements:

  • the power of health and wellbeing knowledge
  • digital communication technology
  • human empathy and communication

-  to support resilience, recovery and renewal in response to COVID-19. A digital flyer to help you in raising awareness of the course is available here.

The course has a particular focus on enabling library and third sector staff to support people who may experience barriers to accessing health services and digital information. These are the groups who have been most heavily impacted by COVID - for example due to age, ethnicity and differing socio-economic status.

Course structure

The course has three strands

  • A self-contained e-learning package - delivered through this website.
  • Optionally, accompanying peer to peer learning through facilitated webinars.
  • Optionally, reflective and practical exercises in a workbook. These can be used for self-directed learning, or for review and discussion with a local facilitator/mentor.

There are seven elearning modules:

Module 1: Good conversations and empathy (up to 1 hour)

Module 2: Communicating using remote technology (up to 2 hours)

Module 3: Health literacy (up to 2 hours)

Module 4: Providing quality assured information (up to 2 hours)

Module 5: Words for wellbeing (up to 3 hours)

Module 6: Managing boundaries and difficult situations (up to 1 hour)

Module 7: Enabling everyone to participate (up to 1 hour)

Obtaining certificates of completion 

In the Workbook  and certificate of completion section at the end of the module, you can:

1) Complete a summative assessment quiz.

On passing the summative quiz you will receive an email with a link to your certificate.

2) Optionally,  complete your workbook exercises

You can use these exercises for self-directed learning. Or you may want to make arrangements to review or discuss the exercises  locally. This can be done through mentoring on a one to one basis or as a facilitated group discussion.

Browser compatibility

The course is optimised for the following desktop and mobile browsers:
• IE9+*
• Chrome
• Edge
• Safari
* NB: There may be some minor degradation in performance when using IE9 only


Formatting of the content of this course for online delivery has been carried out by NHS Greater Glasgow and Clyde Knowledge Services, using the Right Decision Service toolkit for creation of web and mobile applications.