Tap each title to expand. Work through each section in numerical order |
exp date isn't null, but text field is
Tap each title to expand. Work through each section in numerical order |
Active listening helps the person feel accepted, heard, understood and safe. |
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It earns the trust of the person |
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It helps build rapport |
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It helps you to enable the person to be heard and perhaps to solve their own problems |
The following video is from GCF Global
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Show that you're listening: |
Listen with all your senses: |
The following video is from MindToolsVideos
For example: Do you want a print-out of this information?
Open questions often begin with "What", "How" and "Why." Examples include:
Identify the specific aspects of the topic or elicit more facts. Sometimes you may need to ask closed questions to get specific information. Examples include:
Focusing questions elicit the specific information the person is looking for, so that you can focus your search down to the most relevant information. For example:
To confirm your understanding, you may also find it helpful to paraphrase what the other person has said - e.g:
What do you do if you don't know how to help someone because you don't know what to tell them? |
If someone asks a question that you don’t know the answer to, be honest. And then you can work together with the person to find out more about what they need.
The best way to help is to ask questions with empathy: |
Start the conversation so that these questions are raised. |
You can work with the person to look for the answers |