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- Rapport is when a person trusts you and feels that you understand their needs.
|You need to build rapport by demonstrating:
- Your non-judgemental acceptance of the person
- That you are genuine and trustworthy
- That you can empathetically put yourself in their shoes
- You need rapport with a person so that they share the information that you need to help them
- Your body language is important in demonstrating your acceptance, genuineness and empathy.
- A positive body language can help to put the person at ease and make it easier for them to engage with you
- It can help to establish rapport
Please watch this video by Eleanor Shakiba : What is rapport?