Tap each title to expand. Work through each section in numerical order |
exp date isn't null, but text field is
Tap each title to expand. Work through each section in numerical order |
Active listening is even more important |
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Show you care: really focus on the person, make eye contact, put away your phone
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Have patience: it may take time and even several attempts before the person is ready to open up
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Open questions
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Have COURAGE: don't be put off by a negative response or feel you need to fill a silence |
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Many people are not sure if they should talk about their worries
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We need to notice but not push
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Keep speech volume normal: not raise or too quiet. Talk in a normal tone to show that you don’t feel threatened, angry or shocked
Be assertive:
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You can use good communication skills and genuine empathy to enable a person to express how they feel about what is causing them worry or distress AND how to find out about addressing it |
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NEVER probe a person to talk about more than they want to because this can cause extreme distress if not handled by trained experts |
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Stay with them and continue to communicate with empathy |
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Leave them alone for a while to have a cup of tea or watch TV to an hour or so |
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Suggested that they pop/phone in tomorrow or next week to have another chat and proactively suggest a time |
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Call for assistance if you are
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Think about an occasion when you have supported a person who was distressed. How did you feel about the immediate support you gave?
Think about:
How did you adapt your support to reflect these five key elements?
Reflect on your support to the person: