Text based

exp date isn't null, but text field is

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Pros Cons
  • Easy to fit into people’s schedules i.e. asynchronous.
  • Useful for prompts, reminders, brief follow up on longer sessions.
  • People may have difficulties with written communication
Do's Don'ts
  • Be clear about when you will respond to the person.
  • Follow good practice in providing clear, concise emails that combine factual information with a supportive tone.
  • Send any information that is not relevant or necessary to the person
Return to Video, telephone and text