Communication tools and techniques

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1. The 5 tools

There are five tools you can use to ensure that the information you are providing is understood.  Click on each icon to find out more.

Teachback, chunk and check, use picture, simple language, help with written information Teachback Chunk and check Pictures Language Written information

2. Video from Jason Leitch

The National Clinical Director, Jason Leitch4, explains how to use these tools:

3. Health literacy universal approach

 It is good practice to assume that everyone may struggle to understand health information because:

  • You can’t tell by looking at someone if they have understood.
  • They may not want to admit that they do not understand.
  • Having high literacy skills does not mean that the person will understand complex medical information.
  • Anxiety can reduce a person’s ability to process information.
  • Everyone benefits from clear communication.
4. Workbook exercise (3)

Workbook Workbook Exercise (3)

Can you think of simpler language to explain these terms:

  • Oedema
  • Nasal
  • Podiatry
  • Quarantine
  • Atrophy

 TIP: The Plain English campaign  has a handy A – Z guide to medical terms5.

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