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1. Jason Leitch. 

2. Kessels RP. Patients’ memory for medical information. J R Soc Med. May 2003;96(5):219-22 

3. Anderson JL, Dodman S, Kopelman M, Fleming A. Patient information recall in a rheumatology clinic. Rheumatology. 1979;18(1):18-22 

4. Jason Leitch (2020) “Good communication techniques” 

5. Plain English Campaign (2001) “How to write medical information in plain English” 

6. MoneyMatters 

7. Rowlands, G et al (2015). A mismatch between population health literacy and the complexity of health information: an observational study, British Journal of General Practice 65(635): e379-e386 

8. Polypharmacy: Manage Medicines 

9. Public Health England (2018) “Stop smoking options: guidance for conversations with patients” 

10. The Right Decision – Shared Decisions 

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