Digital exclusion and health literacy

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  • Increasingly people are expected to access health information online and access health appointments such as Near Me 3 online. The pandemic has greatly accelerated this digital change. Those groups who are digitally excluded are more likely to be older, on a low income, have a disability or be less  educated and already experiencing barriers to health literacy.
  • 9 million people (16% of the UK population) cannot use the internet or a digital device by themselves.
  • 3.6 million people (7% of the UK population) are not online at all. UK Consumer Digital Index 2020 4
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