Remote technology can enable you to support people who cannot physically come to you, for example if they can’t travel due to a condition or lack of suitable public transport; if they have caring responsibilities, or if they have social anxieties.
Always be mindful of
- The person’s access to remote technologies
- Do they have a smartphone/laptop/desktop PC and wifi.
- Be mindful that the small screen on a smartphone may not work well for one-to-one or group discussions.
- The person’s skills and confidence in using remote technologies
Don’t forget that most people have a phone – this can be the most accessible communication option for people who can’t attend face-to-face
Zoom and MS Teams provide a range of accessibility features, for example captions for people with hearing impairments, screen readers to make calls
Zoom accessibility features: https://zoom.us/accessibility
MS Teams accessibility features: https://support.microsoft.com/en-us/office/accessibility-support-for-microsoft-teams-d12ee53f-d15f-445e-be8d-f0ba2c5ee68f